The AUA has Certified Professional Coders (CPC) on staff to assist you with difficult coding problems and coverage issues. Subscribers to the Practice Managers' Network (PMN) have unlimited free access to this service. Questions from non-subscribers will be answered for a nominal charge. There are several ways to submit specific coding questions: by telephone 866-746-4282 (Option 3), by fax to 410-689-3907 or by e-mail at codinghotline@AUAnet.org. Operative reports, explanation of benefits (EOB) and other documentation and correspondence should accompany coding inquiries between your practice and the payer. Make sure all patient information has been deleted to comply with HIPAA regulations. To subscribe to the PMN, call 866-746-4282 (x 3924) for an application.